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Client Technology: Technology Operations, Support Services

EY | Posted 13-11-2021

Capital Federal (Call Center y Help Desk)

Production Support Engineer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 280,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

You will be part of a Global Engineering team that is directly responsible for application performance as it pertains to user experience. Work with service desk personnel to build procedures for new applications and solve difficult technical issues working across the technology organization with infrastructure and development teams to solve complex issues and deploy environments for new projects working with system architects

Your key responsibilities

  • Provide ongoing support, and maintenance, for applications and systems in a global environment.
  • Provide application deployment support in multiple environments.
  • Provide system and support status reports to application stakeholders.
  • Customer notification, and communications, with workflow co-ordination, and follow-ups, to maintain service level agreements and client satisfaction.
  • Work with other support teams on active support issues and to create/update team specific knowledge base and skill sets.
  • Build, and manage, a strong working relationship with application stakeholders.

Skills and attributes for success

  • Experience in handling Application Deployment and Production Support activities.
  • 5+ years of development/testing/technical support experience.
  • Excellent communication skills, both oral and written.
  • Strong technology analytical skills.
  • Ability to team with others to diagnose and creatively solve problems.
  • Excellent organizational skills with experience handing multiple activities.
  • Experience in a 24/7-production environment is a plus.
  • Experience working in cross-functional and geographically dispersed team environments

To qualify for the role you must have

  • Microsoft Azure
  • Azure Dev Ops
  • Powershell scripting
  • Runbook for Azure
  • AKS – Azure Kubernetes Service

Ideally, you’ll also have

  • Strong Communication both oral and written
  • Knowledge of ITIL processes
  • Experience with Service Now
  • Windows Engineering experience

What we look for

An engineer who wants to grow professionally with the team. Someone with a true passion for technology that seeks to improve process and user experience.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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